A little clarity.
A lot less to think about.
Here’s what to expect when you enquire.
Let’s make the details simple.
Still wondering about something? Send us your question and we’ll help you work out the next step.
What kind of commercial cleaning do you do?
Commercial cleaning is our core work: offices, retail shops, cafes and restaurants, medical and allied health rooms, gyms, showrooms and the common areas of strata buildings. We take on daily, several-times-weekly and weekly contracts as well as one-off periodic cleans, and we walk through the site with you before quoting.
Which Melbourne suburbs do you service?
We are based in the Melbourne CBD and South Yarra and service all Melbourne suburbs. Enter your suburb in the quote form and we will confirm timing for your address.
Can you clean outside business hours?
Yes. Most commercial cleaning is done before opening, after close or overnight so it never gets in the way of trading. Tell us your operating hours and access arrangements and we will schedule around them, subject to availability.
How is my quote calculated?
Every job is quoted individually. Price depends on the size and condition of the premises or home, the frequency, the scope and any extras or access requirements. There is no fixed price list; commercial premises are quoted after a walk-through, and we confirm the scope and price before work begins.
Can I book a recurring service?
Yes. Commercial clients choose a contract frequency from daily to weekly. Households can request weekly, fortnightly or monthly cleaning. We arrange the schedule with your quote, subject to availability.
Do I need to provide cleaning products or equipment?
Tell us if you have preferred products, delicate surfaces or product sensitivities. We will confirm what the team will bring and anything you need to provide before your clean.
How long will my clean take?
The time needed depends on the size and condition of the space, the requested service and extras. We discuss the expected duration when confirming your quote.
Do I need to be there during the clean?
Tell us your preference when enquiring. For commercial premises we usually arrange keys, codes or an after-hours access plan; for homes we agree access arrangements before the appointment.
What is included in a regular home clean?
Regular cleaning covers agreed tasks in kitchens, bathrooms, bedrooms and living areas, including floors, dusting and general tidying. Your quote confirms the checklist and any additional tasks.
What is included in an end-of-lease clean?
We prepare a tailored checklist for the high-attention areas commonly reviewed at final inspections, for homes, apartments and commercial tenancies. Share the inspection requirements and select any extras you need. Bond return depends on the landlord or property manager and is not guaranteed by HOZ CLEANING.
Can I request additional tasks?
Yes. Select extras in the quote form or describe what you need in the instructions. We confirm availability, scope and any additional cost before work begins.
How do rescheduling and cancellations work?
Contact HOZ CLEANING as soon as your plans change. We will discuss available alternatives.
How do I pay?
Payment methods, timing and any deposit requirements are confirmed with your quote before you book.
Do you clean homes with pets?
Tell us about your pets and any pet hair treatment you need in the quote form. We will confirm suitable arrangements for your clean.
Ready for a cleaner workplace?
Tell us about your premises. We’ll arrange a walk-through and a quote that fits your trading hours.